Privacy Policy

Santos & Knafla, Lda (SK Coffee) understands the importance of protecting all types of personal data and values honesty and transparency above all else, so that we can establish a solid and lasting relationship with our customers, based on trust and mutual benefit.

With the entry into force of the European Union's new General Data Protection Regulation (EU 2016/679), SK Coffee has implemented a series of security measures designed to protect your data, reflected in our Privacy Policy.

SK Coffee, in carrying out its commercial activities through the website www.skcoffee.pt, processes Personal Data, i.e. information relating to an identified or identifiable natural person (‘Data Subject(s)’). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, electronic identifiers or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person (‘Personal Data’).

The use of the website by any user shall be governed by the Terms and Conditions of Use (‘Terms and Conditions’), and by using the website, the user accepts these Terms and Conditions. If you do not agree to the Terms and Conditions, you must immediately cease using the website.

Identification of the Person Responsible for Treatment

Company: Santos & Knafla, Lda.

Head Office: Rua Casal dos Vagares, Nº 39 3030-141 Coimbra

E-mail: [email protected]

Collection and Processing of Personal Data

SK Coffee only collects data that is strictly necessary to ensure the effective performance of the services contracted or requested. Personal data is collected by telephone, e-mail or in person, on the basis of the business relationship, with the consent of the data subject or other legal requirements.

The data collected is processed in accordance with personal data protection regulations and is not used for any purpose other than that informed to the data subject.

We apply the principle of strict necessity when processing data that can identify you personally, directly or indirectly. This means that the use of your personal data will always be limited to the minimum necessary, so as not to exceed the original purpose for which it was collected and/or processed.

Purpose of Personal Data Collection

When we mention ‘personal data’ in our Privacy Policy, we are referring to information that is related to you and that allows you to be identified, either directly or in combination with other information that we may hold. This data may include, for example, full name, address, telephone contact details, tax number, ID card number, IBAN, e-mail address and, where appropriate, other data necessary for the supply of products and/or services.

The collection of personal data is fundamentally aimed at responding to requests for information and contact, managing contracts, providing services and communicating changes to the products and services contracted.

SK Coffee always endeavours to maintain a close relationship with its customers, providing them with benefits, information and content related to the ‘SK Coffee’ brand. Your data will only be processed for these specific, explicit and legitimate purposes and will not be used in any way incompatible with these objectives. The data collected and processed is adequate, relevant and not excessive in relation to these purposes.

Your personal data may also be used for other processing operations within the limits of these purposes. In particular, your personal data may be processed for the following purposes:

• When you buy an item on this site, we collect your personal data (such as e-mail address, address, credit card number and telephone number) only for the purposes of selling, sorting and dispatching the products;
• When you request assistance from Customer Support, we collect your personal data (name, surname and e-mail address) only to provide you with Customer Support services and offer the assistance you request.
• When you register, we collect your personal details (name, e-mail address and address) to simplify your future orders.
• When you subscribe to the newsletter, we collect your e-mail address in order to offer you this service.
• We collect cookies when you visit our website. We use information from cookies to ensure that the site functions correctly, highlight appropriate content, remember your basket and registration, adjust screen resolution, among other things. This information includes registration details, location, session duration, products selected, equipment, browser and IP address. You can manage your consent to cookies in your Client Area of our website.
• When you browse our website and subsequently visit advertising platforms (social networks, Google and other partners), you may be shown adverts about our brand. We use the data to reach new potential customers interested in our products.

Your personal data may be shared with third parties for the provision of specific services, which implies that these entities may have access to our clients' data. We guarantee that we take all the necessary precautions, contractually requiring these entities to implement appropriate technical and organisational measures to prevent misuse of the data and guarantee its security, integrity and confidentiality.

In the case of the SK Coffee Online Shop, they will only be transmitted for transport and accounting purposes.

Rights of the holder of Personal Data

Under the terms of the General Data Protection Regulation (GDPR), all data subjects have the right, at any time, to access their personal data, request its rectification or addition, object to the processing of data, with the exception of that which is strictly necessary for the provision of the service and/or request data portability and request the deletion of their data.

For further clarification on the processing of your personal data, or to exercise these rights, please contact us by e-mail (e-mail to be directed) or at the following address: Rua Casal dos Vagares, Nº 39 3030-141 Coimbra.

After submitting a request, SK Coffee undertakes to analyse and respond to your request within one month.

Security

SK Coffee implements strict measures to protect your personal data against accidental or unlawful loss, unauthorised alteration, unauthorised disclosure or access. We also require trusted third parties who process your personal data on our behalf to adopt similar security measures. However, we cannot guarantee that the security measures adopted on our website and in data transmission will be fully effective against all risks.

We recommend that you ensure that your computer has up-to-date software, such as antivirus, and that your browser is configured with the appropriate protections, such as firewall and anti-spam filters, to guarantee security when transmitting and receiving data.

Data retention time

Unless there are legal or regulatory provisions to the contrary, the data will be kept only for the purposes described above and for the period necessary for those same purposes.

If personal data is needed to verify compliance with legal obligations, it will be kept until those obligations expire. In some cases, there may be a longer legal period for data retention.

When your personal data is no longer needed, it will be deleted from our systems and records or anonymised so that you can no longer be identified.

Changes to the privacy policy

SK Coffee reserves the right to make adjustments or changes to this ‘Privacy Policy’ at any time, and such changes will be duly publicised on its website.

Cookie Policy

Santos & Knafla, Lda.'s (SK Coffee) cookie policy has been developed to ensure that our users can browse safely, demonstrating our commitment to protecting the privacy of their data.

This Cookie Policy explains clearly and transparently how we use the Personal Information collected during your use of our websites.

We do not commercialise any information collected through cookies.

By continuing to explore the SK Coffee website or its online shop (www.skcoffee.pt), hereinafter referred to as ‘websites’, you expressly agree to our Cookie Policy.

What are cookies?

Cookies are small text files that are stored on your device (computer, smartphone, tablet) when you visit a website.

These files contain information that is used to improve your browsing experience, personalise the content displayed and provide specific functionalities.

Cookies allow the website to remember information about your visit, such as preferred language, location, recurrence of sessions and other variables, which make your search experience much more comfortable and personalised.

Cookies are sent back to the originating website on each subsequent visit, or to another website that recognises that cookie.

The use of cookies is practically universal to all websites and in no way harms the devices on which they are stored.

Types of Cookies

A SK Coffee uses cookies to:

• To understand our visitors and thus improve their browsing experience;
• Personalise the information on the web pages you visit;
• Suggest changing the language of the website so that you have access to content in your native language;
• Segment our offer and provide campaigns according to the interests of our visitors.

With the help of these cookies, SK Coffee promotes the creation of a relationship with visitors and customers, in order to improve their experience and collect data to continue improving their browsing on the website, as well as our products and services.

By browsing our website, you agree to the installation of these cookies in your browser. However, cookie preferences can be deleted from your browser at any time.

Types of cookies used:

• Operating Cookies:

They are required to activate the main functionalities and must be accepted for the SK Coffee website to function. They may be used for authentication, security or localisation purposes. Without these cookies, some functionalities, such as adding items to your shopping basket in the SK Coffee online shop, cannot be ensured.

• Performance and Analysis Cookies:

These cookies help us to understand how visitors interact with our platforms and use this information to improve and optimise their browsing experience, as well as boosting the performance of the website itself.

• Advertising Cookies

These cookies collect information about your browsing habits so that the advertising you see is the most relevant and in line with your interests. They are also used to limit the number of times you see an advert and to help measure the effectiveness of an advertising campaign.

These cookies allow us to remember the websites you visit and this information is shared with other parties, such as advertisers. We may share this information with other parties, including our partners.

• Cookies related to the use of social networks:

These cookies are linked to services provided by third parties, such as the ‘Like’ or ‘Share’ buttons. The social network will record your action. This information may be linked to targeting/advertising activities.

SK Coffee has no control over the process used by social networks to collect information relating to user browsing on our website and which is associated with the personal data they hold. We recommend that you consult the privacy protection policies of these social networks to find out what browsing information they may collect through these application buttons and for what purposes.

How to Manage Cookies in Your Browser?

Managing cookie options varies according to the browser you are using. You can manage the configuration of cookies by adjusting your browser settings (see your browser's Help option to find out how to do this).

Please note that disabling cookies may affect the functionality of this website and inactivate certain features. In this sense, to ensure the proper functioning of this website, we recommend that you do not deactivate cookies.

If you refuse to save cookies on your device or if you delete the cookies that are saved on your device, you will no longer be able to benefit from a certain set of functionalities that are necessary for browsing the SK Coffee website.

If you choose to deactivate cookies SK Coffee disclaims any responsibility for the consequences associated with an ineffective functioning of our website.

Policy Update

SK Coffee reserves the right to make changes or corrections to this Policy, so it is suggested that you visit this page periodically to review this and other additional information.

If you have any questions about SK Coffee's Cookie Policy, please send us an e-mail to (e-mail address to be directed) or to the following address, Rua Casal dos Vagares, Nº 39 3030-141 Coimbra.

For more information on how your data is used (including controller details), please consult our Privacy Policy.